C BOY

Last updated: December 2025

Welcome to CBOY, an e-commerce platform created by Thai and for Thai people. These Terms and Conditions govern your use of our platform and services. By using our platform, you agree to be bound by these terms.

1Introduction

2Definitions

In these Terms and Conditions:

1. 'Platform' means the CBOY website ;

2. 'Services' means all services provided through our platform;

3. 'User' means any person who accesses or uses our platform;

3Business Policies

3.1 Shipping Policy

We provide detailed shipping information to our customers including delivery methods, estimated delivery times, and procedures for handling undelivered or delayed items.

1. Delivery time: Products will be shipped within 3-5 business days after order confirmation

2. Shipping costs: Calculated based on weight and distance

3. Tracking: Customers can track their orders through our tracking system

4. Delayed delivery: If items are not received within the estimated time, customers should contact our customer service within 7 days

3.2 Order Cancellation Policy

Customers may cancel their orders under the following conditions:

1. Cancellation period: Orders can be cancelled within 24 hours of purchase

2. Refund processing: Refunds will be processed within 7 business days after cancellation confirmation

3. Restrictions: We reserve the right to refuse cancellation for customized or perishable items

3.3 Return and Refund Policy

Our return and refund policy is designed to protect both buyers and sellers:

1. Return period: Items can be returned within 7 days of receipt

2. Condition requirement: Items must be in original condition and unused

3. Return process: Contact customer service to obtain RMA number and return address

4. Refund method: Refunds will be processed through the original payment method

5. Return shipping: Customer is responsible for return shipping costs unless item is defective or incorrect

6. Processing time: Refunds typically take 7-14 business days to process

4User Responsibilities

Users agree to:

1. Provide accurate and complete information

2. Comply with all applicable laws and regulations

3. Not engage in fraudulent or illegal activities

4. Respect intellectual property rights

5. Not attempt to hack or compromise our systems

6. Not use our platform for prohibited activities

5Platform Rights and Responsibilities

CBOY reserves the right to:

1. Modify or discontinue services at any time

2. Suspend or terminate accounts that violate these terms

3. Investigate and take action against policy violations

4. Update these terms and conditions as needed

5. Refuse service to anyone at our discretion

6Intellectual Property Rights

All content on our platform, including text, graphics, logos, and software, is the property of CBOY or its licensors and is protected by copyright and trademark laws.

7Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Thailand. Any disputes will be resolved in Thai courts.

8Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: info@heysiam.com

Phone: 080-301-7572

Address: 100/30 Sathorn Nakorn Tower, 19th Floor, North Sathorn Road, Silom Sub-district, Bang Rak District, Bangkok